General Terms and Conditions
Thank you for visiting the website (“Website”) of Advantage Medical Group Pte. Ltd. and Advantage Medical Services Pte. Ltd. (Collectively known as “AMG”). By accessing this Website and/or using the online services, you shall be deemed to have accepted to be legally bound by these terms and conditions of use. If you DO NOT AGREE to any of these terms and conditions of use, please immediately discontinue your access to this Website and/or use of the online services.
We may modify, vary or amend these terms and conditions of use at any time and any such modifications, variations or amendments shall be effective immediately upon posting on this Website. Any use of this Website thereafter shall be deemed to be acceptance of the amended Website.
User’s Obligations / Legal Use
You shall not modify, reproduce, distribute, trade, sell, or employ for commercial or other purposes any part of the AMG Sites and content without obtaining prior written consent from AMG.
You are prohibited from violating or attempting to violate the security of the Website, including without limitation, the following:
Accessing data or login into a server or account which you are not authorized to access.
Attempting to probe, scan or test the vulnerability of the system or network to breach security or authentication measure without proper authorization.
Attempting to interfere with the service to any User, host or network, via means of submitting a virus to the Website, overloading or spamming.
The information and online services contained in or accessed through this Website are designed for informational and educational purposes only. It should not be regarded as a substitute for any medical advice nor should it be used for treatment or diagnosis purposes. If you have or suspect that you have a medical problem, please promptly consult a qualified medical professional.
The contents of this Website are provided on and “as is” basis without warranties of any kind. AMG makes no representation or warranty, either express or implied, as to the accuracy, reliability, completeness or fitness for any particular purpose of any information contained or referenced in this Website. AMG does not assume any risk for your use of this Website.
AMG shall not be liable for any direct, indirect, incidental, special or consequential damages whatsoever, including, without limitation, damages for loss of profit as a result of the access, use or the inability to use of this Website. AMG does not make any warranty or guarantee that the availability of the contents through this Website and the online services will be uninterrupted, secured, error free or free of all viruses and/or other harmful elements.
You agree to indemnify, defend and hold AMG, its subsidiaries, and affiliates, and each of their directors, officers and employees harmless from all damages, losses, claims, liabilities, expenses and costs (including legal costs), in connection with or arising from (1) your access of this Website and/or use of the online services, (2) any violation of any of these terms and conditions of use.
Personal Data Protection Statement
AMG is committed to ensuring that your personal data is protected in accordance with the Personal Data Protection Act 2012. The collection, use and disclosure of your personal data, which will be obtained directly from you, or information we obtain as a result of our relationship with you, may include but is not limited to the following purposes:
• To render medical services and meeting your healthcare needs within AMG.
• To transfer or share your data with other members of AMG or third party vendors engaged by us for the purpose of rendering medical care to you. These parties may be located outside of Singapore.
• To communicate with your employer or insurer for claims, reinsurance and compliance/audit purposes pertaining to your care.
• To respond to your enquiries and feedback as well as to provide advice and services for purposes of ensuring continuity of care.
• To provide you with marketing information about our goods and services.
• To notify you of our marketing events, initiatives, membership programmes, rewards schemes, offers and promotions.
• To comply with any applicable laws, regulations, guidelines or rules administered by, or to assist in law enforcement and investigations conducted by, any governmental or regulatory authority.
Please note that in order for us to render medical services to meet your healthcare needs, it will be necessary for us to process your personal data. Without a complete record of your information, it will affect our capacity to accomplish our purposes stated above.
We will retain your personal information either for the period of our business relationship or, for the requisite retention periods as stipulated in any contractual arrangements or under any applicable law, whichever ends later.
We will endeavour to take reasonable precautions to ensure that your personal data that we collect and/or process are accurately reflected in our system in accordance with the details provided by you. The accuracy of the personal data depends to a large extent upon the information you provide. If you would like to update your existing data given to us, you may approach our clinic staff.
The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you.
You may at any time withdraw any consent given for the collection, use or disclosure of your personal data for any purpose. We will inform and advise you accordingly on the possible consequences that will arise if we accede to your withdrawal request, as it may impact our ability to render services to you.
AMG reserves the right to amend this policy at any time
All trademarks, logos and all other intellectual property used in this Website are the property of AMG and/or licensed to AMG by third party identified in this Website. As such, you are not permitted to copy, reproduce, transmit, distribute, alter or otherwise use any of the content of this Website for commercial / personal gain, without the prior written permission of AMG. You are granted a limited license to access and use this Website. Unless explicitly stated herein, nothing in these terms and conditions of use construed as conferring, by implication, estoppel or otherwise, any license or right to use any trademarks, logos and all other intellectual property appearing on this Website without the prior written consent of AMG.
Privacy and Personal Data
We believe in protecting your privacy. We are committed to preserving the confidentiality of your personal information and data that you submit through AMG Clinics, Sites and email. These data are collected and processed, for rendering medical services to meet your healthcare needs and they consist of identity data, contact data, account data and medical data.
To safeguard your personal data, all electronic and transmission of personal data are secured with appropriate security technologies.
We will not sell or otherwise provide your personal information to a third party (with exception of third parties in connection with provision, marketing or offering of AMG’s services), or make any other use of your personal information or data for any purpose which is not incidental to your use of this Website or our services.
There are circumstances that require us to disclose or use the information to assist a bona fide law enforcement agency or any governmental or authorised agency responsible for government or public safety and/or security in the performance of their function as required by law.
We will retain your personal data for the duration required by MOH or any related governing body (whichever is longer). We will preserve the content of any email you send us if we believe we have the legal requirement to do so. Your email content may be monitored by us for trouble-shooting or maintenance purposes or in the event that any form of email abuse is suspected.
We may from time to time, use appropriate mechanisms which enable us to understand traffic patterns and profiles in order to serve you more efficiently. These mechanisms do not identify you personally but it may identify your device. You can set your browser to notify you when you receive a ‘cookie’ and this will provide you with an opportunity to either accept or reject it in every instance.
As a follow-up service, AMG may share news, information and/or updates about related activities and/or services through mail, email and/or SMS. Please email AMG at Hello@advantagemedical.sg to be excluded from this.
Personal data and medical information may be transferred between entities within the AMG entities to facilitate continuity of care, holistic patient management, and to communication of information and services. (this is known as transfer of information)
No data transmission over the Internet can be guaranteed as totally secure. All personal information which we collect (including your contact details, medical and payment details) is kept confidential to the best of our ability. Whilst we will endeavour to protect your information, we do not warrant that any information which you transmit to us remains entirely secure. Any information which you transmit to us is at your own risk. Nevertheless, upon receipt of your transmission, we will take reasonable steps to preserve the security of such information.
Third Party Links
This Website may contain hyperlinks to other websites that are owned or operated by third parties. Such linked websites are not under the control of or maintained by AMG and therefore AMG is not responsible or liable for the contents or services available through any such websites. Use of the hyperlinks and access to such linked websites are entirely at your own risk.
The information, materials and data contained in or accessed through the AMG Sites are designed for informational and educational purposes only. The content is not to be construed as medical advice or services, nor should they be used definitively for diagnostic or treatment purposes. If you feel or know you have a health and/or medical condition, please consult a medical or healthcare professional.
You acknowledge and agree that AMG Sites do not provide medical diagnosis, advice, instruction nor treatment, and further that none of the site contents warrant that any particular treatment, advice, medication is appropriate or effective for you. You are advised to consult a doctor for proper medical advice and management.
AMG or its third party proprietors and/or partners do not warrant or represent whether explicitly or otherwise, as to the accuracy, currency or entirety of any data, information, content referenced in the AMG Sites. AMG is unable to assume any responsibility for risks associated with your use of the AMG Sites. References to products, medical opinions, statements, services and/or treatment do not imply recommendation or endorsement by AMG or any third party partner or proprietor associated with it.
The AMG Sites may be updated and amended from time to time. Whilst we endeavor to ensure accuracy of information contained within, we do not guarantee that all information and prices listed will be complete, current and accurate.
Limitation of Liability
AMG does not accept responsibility for any expense, loss or damages however caused, including through negligence, which you may directly or otherwise, suffer in connection with your use of or access to, or inability to access or use this Website or any linked Website, which may be provided for convenience only and are not owned by AMG. Any Linked Website is used and accessed solely at your own risk. Our links with Linked Websites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of such Websites, including any information, graphics, materials associated with them. AMG makes no representations or warranties with respect to the content, ownership or legality of such Linked Websites.
AMG shall not be liable, under any circumstance, for any failure of performance, system service or connection failure, any omission, interruption, breach of security, computer virus, malicious code, corrupted delay in operation or transmission errors and/or unavailability of access connection in relation to or arising out of your use of or access to AMG Sites.
Relationship of Parties
Healthcare Professionals who provide healthcare services on Locum basis are independent professionals responsible individually for the services provided to you, in compliance with the code of ethics, in accordance with the requirements applicable to the profession and professional licence. AMG does not influence or interfere with the practice of medicine by these healthcare providers, nor does AMG assume a duty of care to you.
Teleconsultation refers to the healthcare professional connecting in a remote manner with patients/ caregivers for the purpose of rendering clinical care, where the provider and the patient/caregiver are not in the same physical location. It involves obtaining a medical history, limited examination, diagnosis and treatment conducted with the aid of video and audio technologies.
Teleconsultation does not substitute the in-person medical doctor-patient relationship, and you agree to comply with the advisories pertaining to the use of teleconsultation, and seek face-to-face consultation with a healthcare professional where necessary.
Categorically, AMG prohibits the use of teleconsultation in rendering emergency care, in which you should consult a doctor in person or contact emergency services immediately. In addition, you agree to comply with instructions to consult a doctor in person, seek emergency treatment, consult a specialist, or proceed with seeking further examination/investigations/treatment deemed appropriate, and indemnify AMG wholly for any outcome resulting from a failure to comply.
You accept that Teleconsultation is not appropriate for some conditions. These include, but are not limited to:
Chronic disease not previously diagnosed by a doctor during a face-to-face consultation
Conditions in which the doctor assesses a physical consultation to be necessary for better diagnosis
Conditions necessitating further investigations
AMG and the healthcare professionals utilizing the Sites reserve the right to abort the teleconsultation with advice to consult a doctor in person at any time.
You will be offered prescription medication with delivery services as deemed appropriate by the consulting healthcare professional. You are not obligated to purchase any prescribed medication. AMG shall not be responsible for ensuring that you receive the correct medications as prescribed, or that you receive the medications, or that the instructions of use of the prescribed medications is appropriate. You agree to comply with the dosage regime prescribed, and report promptly any side effects or adverse drug reactions/allergies to a medical doctor.
AMG does not warrant that Teleconsultation, is the appropriate channel for your specific healthcare issue, or addresses your specific needs.
There are inherent risks with remote medical consultation and prescription through electronic audio-video platforms including but not limited to:
Inaccurate or insufficient information rendered due to technical limitations, for example, poor sound or lightning, unstable internet connection, poor image resolution, colour inconsistencies, resulting in inaccurate assessment and diagnosis or need for face-to-face consultations, Inadequate medical information such as medical drug allergies and history resulting in allergic drug reactions, adverse drug interactions, misdiagnosis and other errors
Inaccurate information conveyed due to reliance on the individual for self declaration of symptoms and history, self-measurement of parameters such as body weight, temperature, blood pressure
Failure of data transmission, whether software or hardware related, that may delay or impede timely evaluation, diagnosis and treatment
Breach of patient confidentiality or loss of personal data resulting from failure of security protocols
AMG shall not be held liable for the above adverse incidents. You agree to indemnify AMG against any claims related to the above.
Unless otherwise agreed by AMG at its sole discretion, no refunds will be given for any services or products purchased.
Governing Law and Jurisdiction
These terms and conditions of use shall be governed by and construed in accordance with the laws of the Republic of Singapore and all disputes relating to these terms and conditions of use shall be submitted to the non-exclusive jurisdiction of the Singapore courts.
In the context of this agreement, a “Force Majeure Event” is defined as an occurrence or circumstance beyond reasonable control of a party which results in the party concerned being unable to fulfil or perform an obligation in a timely manner. Such includes civil unrest, war, labour disputes, natural disasters, fires and explosions, criminal or terrorist acts, epidemic or quarantine restrictions, legal or government regulations, failure of public transport, telecommunications or utilities.
Failure of service and fulfilment of obligations due to a Force Majeure event shall not render any party liable (other than payment obligations) under this agreement, provided that whenever possible, as soon as the Force Majeure event ceases, the party shall resume the obligations.
Should you have related questions or concerns, please send an email to Hello@advantagemedical.sg